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Shipping & Returns

Shipping Policy

Shipping is free for all domestic orders.

We are currently exploring options to offer free delivery for international orders, as well. Until then, international orders ship at major shippers' rates for similar commercial businesses. Thank you for understanding.

Return & Exchange Policy

We offer exchanges and warranties only, no refunds. 

Each purchase includes our 6 month warranty on the durability of the design. For instance, in the chance occurrence of a bead falling off, we will repair it and cover the shipping costs. 

 

You also enjoy warranties by consumer right under the Uniform Commercial Code and other applicable law. 

Store Policy

Customer Care

We pride ourselves on over two decades of integrity in our relationships with you, our customers.

 

We shall continue to observe high integrity.

Privacy & Safety

Square is our primary credit processing service provider. We do NOT collect confidential data, and will only contact customers after their purchase was completed successfully. Contact is limited to email confirmation of order, shipment, and promo codes. Customers who join our email list will receive similarly limited emails.

 

Consumer privacy is of the highest importance to us, and we fully understand that we must earn your trust, for both new and returning customers. 

Pandemic Safety

We observe all federal mandates and CDC guidelines to ensure the safety of our team AND YOU, OUR CUSTOMERS! All merchandise undergoes UV Light sterilization and quality checks before shipped.

We use only adhesives and craft products that are:

(1) on the current market;

(2) meet commercial standards; and

(3) comply with applicable law.

Wholesale Inquiries

We excitedly offer wholesale opportunities. A wholesale license and vendor application is required. Applications are reviewed within 2 weeks of receipt. To submit a request for an application, please email gdc@queengeterdone.com.

Payment Methods

Square is our primary credit processing service provider. All major credit cards are accepted. 

Of course, we do not accept checks.